ITMS provide perfect IT maintenance service to customer. We integrative manage the IT environment (hardware/software environment, network environment) from following three aspects: IT infrastructure, maintenance process management and IT environment administration. ITMS also provide IT infrastructure control and management, IT maintenance system development, business process daily maintenance and management services.

    ITMS conform to ITIL, ITSM service standard and take advantages of HP, IBM, oracle etc. global tactic partners to provide customer IT maintenance technique, product, knowledge and management idea. 

    IT infrastructure maintenance service: 
    IT information system device maintenance and management 
    IT maintenance service process management

    we provide following maintenance process service according to ITIL standard and maintenance service actually demands:

• call center, service foreground management
• event treatment management
• problem treatment management
• maintenance system application process management
• maintenance service quality evaluation

    Document management
    Mainly set up document system and maintenance conclude: device document, technology document, system log storage, IT event record, system failure record, examination record and set up IT system document. 
   

    Other services:
    we will provide other maintenance management service support according to user demands. 
    Maintenance outsourcing service:
    ITMS maintenance outsourcing services provide maintenance service platform development, business process management and business operation management services besides above services. Our service :

• customer business operation and management service
• client system capital management service
• IT management system, process standardized service
• employee training service
• integration maintenance software development, distribution, management and distribution services
• ITIL training and consultant services